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Remove standing water (3-4 inch high) in the crawl space of my house and have it dry out.

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We have a flooded basesement. A pipe broke and we need help and water restoration immediately!

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Water Damage Restoration - Water Damage Restoration Questions
1.20 What to look for in contractors who repair major water damage?

Q. Bathroom sink pipe sprung a major leak, 15 minutes worth of tap water soaked hardwood flooring, plaster walls and ceilings and ran into some duct work...also we are concerned about the electrical wiring behind ceiling and walls, what are some good characteristics to look for in hiring a contractor who specializes in this type of work? Also, is it typical for the homeowner's insurance to cover the plumbing work? So far, the adjuster says only work to repair damage is covered but not the plumbing that caused the problem...sound right?

A. Your adjuster is correct. Your insurance policy owes for access to get to the plumbing leak and to repair it but NOT for the part itself. Start by making sure your house is dried out properly by a certified water damage restoration company (i.e. ServiceMaster). They will find out where the water damage starts and ends, take moisture reading of your flooring and walls & may place fans/dehumidifiers to dry out your home. After the place is dried out, then address rebuild. If you need paint, drywall, flooring or baseboards...ask your adjuster if they have a "preferred" general contractor that is on the company's preferred program. Go with one of them if they do. Good luck.

1.20 What to do after a kitchen fire?

Q. I have had a fire today in the kitchen which has resulted in serious damage to two wall units and the extractor fan. The electricity for the oven and hob were connected to the extractor, so I am unable to use these and there is alot of smoke damage to the kitchen and this has spread albeit only a little into all downstairs areas of the house. I managed to smother the flames and throw the pan onto the garden, which has burnt the lawn and I also have a burn to my arm from removing the pan. The insurance company promised to send a cleaning company out today to make the kitchen habitable again and a loss adjuster is coming on monday. So far, the cleaners aren't here and I am not sure whether to start cleaning up myself, as it is getting on my nerves. Can anyone advise whether this is a bad idea in view of the loss adjusters coming and if I should be aware of anything when they come. The kitchen is only a year old and was very expensive. I don't want to under estimate on the level of damage, as I would like it put back the way it was.

A. Okay, I do fire/water damage restoration work and have for the last 10 years. First of all, yes, take pictures. You can attempt to start cleaning if you want to, however, I wouldn't suggest it. Here is the reason; kitchen fires 9 times out of 10 are caused by protein fire, which means you were cooking something. These type fires leave a very greasy mess behind. In the fire/water damage industry, we have special chemicals to remove the soot/smoke odor. Be prepared that this is not something that can be cleaned up in 30 minutes. You have to start from the ceiling and work your way down to the floor, including all the contents within the affected area. Now, as far as jeopardizing your claim, in 10+ years of doing this, the only time I have EVER seen a claim denied is due to arson. Never have I heard an adjuster state a claim was denied to negligence. 95% of your fires in homes are caused by carelessness. It's an accident, whether it was caused from cooking, faulty wiring, etc. I know your house is a mess right now, and you as the homeowner are allowed to start mitigating your own loss. If you are not happy with the restoration company coming out, then go into the yellow pages under "fire/smoke damage" and contact someone else. We always tell our customers that we work for them, not the insurance company. Also, save all your receipts for eating out, anything you have to put money out to as a result of this fire. You will be reimbursed by your insurance company. When the adjuster comes out, he will scope the loss and write up an estimate. The restoration company will also write up an estimate based upon what they see needs to be done. Usually, the price is about the same because we all use the same pricing program to figure out an estimate. If I can't suggest anything else to you, I will suggest this, whoever you choose to use in restoring your home, make sure they specialize in fire/water damage restoration work. If it's not done right, you will not have the odor out of your house, nor will it be cleaned correctly. Here is some basic info off our website that will help: Report the damage to your insurance company as soon as possible. Most companies have a toll-free call center to take your information. Or you can always report the loss to your agent. If you must turn off your water, take steps to prevent your plumbing and/or heating supply pipes from freezing. If you have lost power and it is safe to do so, remove perishable foods from your refrigerator and freezer. The odor created by spoiled food is usually impossible to remove. Keep a listing of anything you have discarded and receipts for any expenses you incur in protecting your property. Most likely, your insurance claim representative will ask for these items If you must relocate, even temporarily, give your insurance company a phone number where you can be reached. You want your home back to the condition it was in prior to the fire and smoke damage Appliances/Electronics: Do not use any TV, stereo or electronic appliances until they have been checked by a technician. If the electricity is off, empty your refrigerator/freezer completely and prop the doors open with a rolled towel. Carpets: Vacuum loose dry soot smoke particles from carpets. Make sure the vacuum cleaner has a HEPA filter to prevent redistribution of fine soot. Avoid walking or tracking on carpet if possible. Do not use “do-it-yourself” home carpet cleaners. Ceilings/Walls: Do not wipe or attempt to wash ceilings or other absorbent surfaces. Doors: Close doors on affected areas to localize smoke odors as much as possible. Food Items: Do not consume food items exposed to smoke or canned goods that have been subjected to excessive heat. Furnace: Change the furnace or air conditioner filter if the blower is operating. Tape double pieces of cheesecloth over air registers with masking tape. Furniture: If possible, avoid using upholstered furniture or handling drapes. Pets: Remove all pets to a clean environment. Plants: Wash plants with mild soap and water, cleaning both sides of the leaves. Plumbing: Call a plumber to drain and winterize the system if the heat will be turned off in the winter. Windows: If possible, open windows to ventilate.

1.20 Who should pay for clean up after water damage restoration? Tenant or Landlord?

Q. A water pipe broke in the roof resulting in 30 days of water damage restoration. Demolition of interior walls and floors have layers of dust on all my furniture, floors, fixtures, inside cabinets. Is clean up after the restoration part of the job scope or am I stuck with footing the bill myself? I live in California and the damage was actually caused by roofers making repairs to the apartment building I have spoken to my landlord about getting a cleaning service and she initially agreed but now she said she is being nickled and dimed by the insurance company. None of my property was damaged. But I do want all my walls, floors, cabinets cleaned. I have already spent many hours on washing all my linens, curtains, dishes, and inside of cabinets to remove the dust.

A. Usually the landlord does not provide maid service, most tenants would not be comfortable about that. You will have to ask your landlord to clean your house if you want that, there is no way they would think to do it on their own.

1.20 I clean carpets & do water restoration with my truck mounted equipment and wanna start with cars. Price Ideas?

Q. I've been in business doing alot of Carpet Cleaning & Water Damage Restoration Since 2005. I'm 19 years old and its my fathers business, he started it in 1995 and we have lots of commercial work. He went full time in 2005 and in 5 years he has gotten many Big accounts with commercial business. He makes great money but I just started with him full time in 2008, and he'll hand me $100 for 3 hours of work on a $1500 job or pay me $10 an hour when we do a bunch of small jobs throughout the day. I work no more than 20 hours a week and I have plenty of time in a week to bring in extra cash. I'm currently making around $2k a month but I'm still unable to keep up with my expenses. So my uncle who owns a body shop told me that since my truck has a fresh water tank, suction, and makes up to 1000 psi ($15k van mounted machine) I could go talk to all the owners at all the used car lots around town and see if they need anything done. We even have a 2 million dollar insurance policy. I have all the knowledge and capabilities of performing any kind of auto detail work and maintenance but I dont know how to go about charging for auto services, any ideas? Services may include: Interior Clean and/or detail Exterior Clean and/or detail Wax Engine Cleaning Upholstery Steam Cleaning Every Afternoon they may want me to rinse and squeegee all the vehicles to keep them clean!!!

A. I would check out what your competitors are charging. Look up an auto detail company like a car wash etc in your area. You will need to be competitive. Good luck with your new venture!

1.20 Should Landlord Insurance cover hotel stay for temporary housing?

Q. Due to water pipe damaged caused by roofers I have endured 35 of water damage restoration. Now my landlord told me that my two dogs and I need to be out of my apartment for 2 1/2 days for my hallway hardwood floors to be replaced. My landlord said her insurance won't cover a hotel for me and I would need to find some place to stay. I seems unfair that I have to inconvenience my friends or pay for hotel out of my own pocket. I live in California. 35 days of demolition and repairs when initially told 7 - 10 days. And I don't have renters insurance

A. No, their insurance does not pay anything for your stay, YOUR insurance does. However, she has to prorate your rent for those days.

1.00 Would knowledge of previous water damage affect your decision to purchase a condo?

Q. If you also know that the repairs have been completed by a qualified restoration company --- would the knowledge of the previous damage cause you to not want to purchase the home or condo? Would it affect the price you were willing to pay?

A. Not at all, if proper repairs were made and the cause of the leak remedied as well. There is no reduction in value because of a previous damage situation, as long as the unit was restored to the original or better condition during the repair.

1.00 Air Condition Water Leak into Carpet?

Q. I have a question, should i call a restoration company if my air condition leaked water into the carpet? The damage is not major but a few spots that are squishy when stepped on. My husband doesn't think it is that bad and can be dried by our own fans and treated with a fungal spray.

A. I would think you could just clean it up. You need to find out why the A/C is not draining properly. If it's a window unit it may not be sloped properly or the drain may be plugged internally.

1.00 Is my engine seized (200ci ford)?

Q. Ok, my story starts with my 66 mustang with the original 200ci i6 in the engine bay. Any way, I've been restoring it and have now started rebuilding the engine. Since begining the restoration, i have tried to fire the engine once. But, ( i stupidly ) pulled the head and put a new gasket on without checking to see if i took the old head gasket off. Anyway, we tried to fire it up and found it had a bad coil, so i replaced the coil and tried to start the engine again, but this time it wouldn't budge. The starter wont engage and when i tried to turn it over by hand, it wouldn't budge. So i took the head back off and thats when i found two head gaskets on it by my mistake. Also, i found some coolant in the oil ( which i think is caused by the double head gaskets ). This leads me to my questions. 1. Will two head gaskets damage the engine? 2. Is the engine seized, and if so how to fix it?

A. Yup 2 "new" head gaskets, properly torqued...no problem. But you have coolant (water) probably rusted the rings to the cylinder walls. Take the head off...soak the rings in PB Blaster or Marvem Mystery Oil.... wait a few hours...tap firmly on pistons with rubber mallet...careful,they are aluminum then try turning again. repeat.... dont bust the bolt in the harmonic balancer trying to turn it over. you will have to hone out any rust rings in the cylinders.

Water Damage Companies

 Water Damage Restoration We help you connect with reliable and experienced water damage restoration companies in Plano. Water damage can occur because of a number of causes. A pipe burst can cause severe leakage, which leads to water accumulating in your basement. On the other end of the scale, a flood in your neighborhood, or the overflow after a heavy shower can seep into your basement flooding your belongings, and creating ripe conditions for wood decay, mold, mildew and other problems. If you've suffered any sort of water damage on your property, you will need the services of a water extraction service immediately, and without further delays. The longer you delay, the more the decay and the rot that begins to set in, and the more extensive the damage to your belongings. Your wood furniture beams, pillars, floors and other fixtures, and even your concrete surfaces can be ravaged by the non stop onslaught of water when it is left to accumulate. Besides, the formation of mold and mildew is just a few hours away. Black mold, the most toxic of mold species can begin to breed when water is left standing for more than 48 hours.

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